Warranty Service

If you have a warranty service need, please click on the CONTACT US Button above to send us your service request. Thank you.

Problem: The GFCI outlets in my Kitchen/Bath/Garage/Outside are not working.

Solution: Check for a GFCI reset outlet. There are several located through out the home. Two in the kitchen, one in the Hall or Master bath, and one in the Garage, and possibly one in the upstairs bath. You will need to push the test button firmly, let go, then firmly push the reset button. You may also need to check the breaker panel and see if there is a tripped breaker in the panel. To reset it, simply turn it all the way to the off position, then all the way to the on position. you should feel it reset as you turn it all the way off and then all the way back on. If these steps do not help, please fill out our Contact Form to submit a service ticket with the date and time frame at your earliest convenience.

Problem: I can't get a light to come on.

Solution: First check the breaker panel for any tripped breakers. Should you find one tripped, simply turn it all the way off, then switch it all the way on. You should feel the breaker reset as you turn it all the way to the off position, then all the way on. Second, check the bulb in the fixture, you may need to replace the bulb; bulbs are not covered by warranty. If you still can't get your light to come on, please fill out our Contact Form to submit a service ticket with the date and time frame at your earliest convenience.

Problem: I can't get my fan to turn on, or its spinning in the wrong direction.

Solution: Make sure switches are in the off position, then locate a switch on the fan right below the blades. make sure that this switch is not in the middle and switch to one side or the other. This switch also controls the fan direction. If you still can't get your fan to come on, please fill out our Contact Form to submit a service ticket with the date and time frame at your earliest convenience.

Problem: Those funny looking breakers in my panel that are labeled AFCI are always tripping. What's up?

Solution: These breakers are specially made to identify fault current conditions that cause arcing. They are more prone to nuisance tripping than an average breaker. Different things from harmonics, wild ac motors, to plugging in an appliance in the on position are known to cause the breakers to trip. Check your panel and see if are resetting the breakers all the way off, then all the way on. Should you feel that your having an issue to where you are resting the same breaker more than twice, please fill out our Contact Form to submit a service ticket with the date and time frame at your earliest convenience.

Problem: Help! my AC is not working!

Solution: There is a switch in the attic labeled furnace that needs to be in the on position. If this switch is on and your AC is still not working, please fill out our Contact Form to submit a service ticket with the date and time frame at your earliest convenience.

Problem: Wow, half my house is not working, I need someone Now!

Solution: Your first move here is to call your service provider, we are no longer allowed to remove meters to check for outages or issues. Once the utility company comes out and tells you what the issue is, you can fill out our Contact Form at left, and schedule a time for us to come out, or you can call the office at 713-466-4800.